Frequently Asked Questions
We feel it is necessary for an experienced sales representative to directly assist
you with your purchase via telephone or email. Let us help find solutions that best meet you fitness goals so you get the most value out of your purchase.
How do I place an order?
If you are ready to place an order, please call us toll free at 1-800-759-6399 or e-mail us directly at:
Are the prices on my sales quotation still good?
Product prices are good for 30 days from date of your sales quotation for written quotations only. Verbal pricing quotations are not binding. All products and prices subject to change
at any time without notice. Quoted freight may change at any time due to conditions that are beyond our control.
Why haven't I received a timely reply back from my e-mail?
We will respond to e-mail requests within 24 to 48 hours. If you have not received a reply, please be sure to check for the correct e-mail address on your contact form. We make every effort to respond to all messages, via the internet or telephone voice mail.
Can a consumer in the retail market purchase your products?
Anyone can purchase from our product line.
How much does shipping cost?
Shipping costs depend on the total weight of your order and it's final destination. Typically, orders weighing under 250 lbs. ship
via United Parcel Service (UPS) and orders weighing over 250 lbs. ship via a freight company, otherwise known as a common carrier.
Most freight companies we use offer us a 60%-65% discount on freight costs. We pass these savings on to you, of course. The
discount makes shipping affordable.
For a quick and accurate shipping quote, please provide us with the total weight, your shipping address, including city, state and zip code. Please also
indicate whether your delivery address is commercial or residential.
Freight charges are always additional to your purchase of Ivanko products unless otherwise stated.
How long after my order is placed can I expect delivery?
At the present time, orders are shipping out in 30 days or less.