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PAYMENT TERMS
Net 30 day payment terms are extended to federal, state, regional and local government agencies, municipalities, institutions, military and schools only. We gladly accept Visa, Mastercard, Discover and American Express as forms of pre-payment (international credit cards, not accepted). Additional acceptable forms of pre-payment include, money order(United States only),cashier/bank check(United States only), wire transfer and personal/company check(allow 7-10 business days to clear issuing United States financial institution & 30-45 days from international financial institution). No COD's. Note on bank wire transfers: We have been experiencing a high degree of short payments as a result of incorrect data entry from the issuing bank. This can be avoided by asking your banking agent to enter the letters "OUR" in the data field labeled "71A". If the letters "SHA" are entered, the issuing bank wire transfer fees will be deducted from the wire transfer funds, resulting in a short payment. The customer is responsible for the reimbursement of any bank wire transfer short payments. MERCHANDISE RETURNS All sales are final. Exceptions are made for defectives only. In rare cases, at our discretion, we will allow you to return the product, provided it is received in perfect condition and can be resold as new. No returns will be accepted without a return authorization number(R/A Number). A 25% restocking fee will be charged against all returns or exchanges and both inbound and outbound shipping costs are the responsibility of the customer. Custom built equipment cannot be returned or refunded. CUSTOM ORDERS Prepayment is required on all custom orders. Custom orders include equipment that is custom built to suit and is not stocked as inventory or "off the shelf". Examples are commercial quality benches, racks and glassless mirrors. Any cancellation of custom orders will be charged a 25% restocking fee. No exceptions! RETURN PROCEDURE Any merchandise that is not defective will be charged a 25% restocking fee. No exceptions. No freight charges will be paid on non defective items. Any merchandise that is claimed to be defective will be subject to inspection and approval of the manufacturer. If the merchandise can be repaired or missing part replaced, we will not give a credit, rather replace/repair and return. R/A number must be on all cartons or no credit will be given.
Procedure for returns of bent bars for purposes of straightening: 1. All bars to be returned must have an return authorization number(R/A #) in order to be able to return the bent bar for inspection. 2. All freight costs to ship the bar back to the factory are to be prepaid. Collect shipments are not accepted. 3. The R/A # must be clearly marked on the carton. 4. The bar must be boxed. We understand the customer may not have the original shipping tube, however UPS approved corrugated cardboard can used to build a proper shipping carton. Ivanko has received some bars with nothing but ripped newspaper as the packaging. If the bar packaging is damaged when it arrives, Ivanko will refuse it at the dock. 5. Not all bent bars can be straightened. There is no set price to do the straightening....the cost ranges from $35 - $75 to straighten an abused bar. An estimated cost of repair cannot be quoted until an engineer can inspect the bar to determine the extent of damage. 6. Although Ivanko responds to bent bar issues immediately, please allow for at least 3 weeks turnaround time for the bar to go through the inspection and repair procedure before the bar can be returned to the customer. 7. If the Ivanko bar can be successfully straightened, Ivanko will ship it prepaid back to the customer. Ivanko covers the shipping charges back to the customer in the continental USA only. 8. Only Ivanko USA made bars can be straightened. FREIGHT DAMAGE: VERY IMPORTANT! Please inspect your shipment carefully before signing carriers receipt. Make notations on the receipt of any exterior damage. If any concealed damage is noticed while unpacking, DO NOT THROW AWAY CARTONS OR PACKING! Call delivering carrier immediately to request on-site inspection on collect shipments. On prepaid shipments, contact us immediately. Carriers allow only 7 days to report damage or you will lose claim privileges. FREIGHT CARRIER RE-DELIVERY CHARGES All freight carrier re-delivery charges are the sole responsibility of the customer. The shipper cannot be held liable for these charges. We highly recommend adding a 24 hour pre-notification service from the freight carrier to your shipment to avoid missed appointments. Some freight carriers charge a fee for 24 hour pre-notification. Otherwise, freight carriers typically deliver Monday through Friday during normal business hours. INTERNATIONAL SHIPPING POLICY International orders ship freight collect to the destination port only. All customers and duty charges imposed by your port of entry are the sole responsibility of the customer. The shipper cannot be held liable for these charges. Please contact your customs broker or freight forwarder to make arrangements for clearing your shipment from your port of entry. SHORTAGE POLICY Customer must call us within 48 hours of receiving the shipment. If claim is made at a later date, we will not be held responsible. The shortage will be subject to investigation. If we find the claim is justified, we will either issue a credit or replace the merchandise. When shortage or damage is due to the freight carrier, a claim must be filed with the carrier immediately.
ORDERING PROCESSING & LEAD TIME Please review orders. Advise us of errors or disagreements immediately. Please review this confirmation and contact us if there are any corrections or changes. If we do not receive any adjustments within 24 hrs, we will process the order as is. At the present time, orders are shipping out in 30 days or less, barring back orders. Assemblies such as pro-style fixed plate dumbbells may take longer. Transit time in California is usually 2-3 business days, the Midwest is 3-4 business days and the east coast is typically 5-6 business days. If you are planning on ordering weights for a grand opening, please place your order a minimum of 30 days in advance. Our turn around time is very respectable considering how busy we get. The typical lead time for most commercial exercise equipment companies is between 6-10 weeks! MINIMUM ORDERS All orders totaling less than $100.00 in product value are charged a $10.00 order processing fee. Sales tax and shipping charges are not included in product value. Minimum prepaid shipping charge is $10.00. PRICING Product prices are good for 30 days from date of your sales quotation for written quotations only. Verbal pricing quotations are not binding. All products and prices subject to change at any time without notice. Quoted freight may change at any time due to conditions that are beyond our control. IVANKO WARRANTY
Ivanko warranties the dumbbells and the plates (cast iron, steel, chrome or rubber) for a period of one (1) year from date of purchase. This warranty covers defects in product workmanship under normal use and is subject to inspection by Ivanko in determining said defects. Ivanko will repair and replace any defective product at their option after inspection. Ivanko urethane products are warrantied for 6 years against breakage for the original owner. Warranty does not apply if there is evidence of abuse from damage due to excessive dropping of urethane products on concrete floors or other surfaces, as this may void warranty. If your facility has no program to control abusive use of dumbbells, barbells and/or plates, Ivanko would rather not accept the order.
PRODUCT DESIGN Product design subject to change without notice. | ||||||